indovip Casino & Sportsbook Data Care

This page describes what we collect when you use indovip and how we keep that data protected. We collect only what is necessary to deliver account services, process payments through DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, and e-wallet, and comply with local law. Our servers may sit outside your jurisdiction; we undertake to apply consistent privacy standards across all processing.

We at indovip do not sell your data to third parties. Your email, account name, payment details, and betting history remain under our control and are shared only with payment processors and support staff who need access to resolve your requests. This policy applies to all users of our platform, whether you access indovip via our mobile app, progressive web app, or browser.

What We Collect on indovip

When you create an account on indovip, we ask for your email, phone number, and a password. We ask you to verify your email before your first deposit. During account verification (KYC), we may request a copy of your ID and proof of address so we can confirm your identity and comply with local anti-money-laundering rules.

We log your betting activity, deposit and withdrawal requests, and the time you spend on indovip. We also record your IP address and device type when you log in. This helps us detect unusual account access and prevent fraud. We do not track your activity across other websites.

Note: We collect payment information only to process your transactions. We do not store full card numbers or bank credentials on our servers; payment data flows directly to our partners at DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, and e-wallet.

How We Use Your Data on indovip

We use your email to send you account notifications: password resets, deposit confirmations, and withdrawal status updates. We use your phone number only if you ask us to contact you about a stalled transaction or account issue.

Your betting history helps us personalise your experience on indovip—for example, showing you live-dealer tables or football markets that match your past activity. We also use this data to prevent problem gambling by tracking patterns; if we notice unusual behaviour, we may contact you to check in.

We analyse anonymised betting data to improve our platform. For example, we track which live-dealer studios (blackjack, roulette, baccarat) are most popular during Liga 1 season or Piala AFF tournaments so we can scale capacity. We also use this data to detect cheating or account abuse.

Third-Party Processors We Work With

Our payment partners (mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment) process your deposits and withdrawals. They hold your payment data under their own privacy rules; we recommend you read their policies as well.

We use cloud servers run by third-party infrastructure providers to store your data. These providers are based outside Indonesia but sign agreements to apply the same security standards we do. We do not disclose which provider we use in this policy, but our support team can tell you on request.

We may share your data with local law-enforcement agencies if we are legally required to do so—for example, if a court orders us to provide records linked to a specific account. We will not proactively volunteer your information.

Your Rights Under This Policy

Right to access: You may ask us to show you all data we hold about you. Contact our support team with a written request and we will respond within 30 days.
Right to correct: If your email, phone, or address is wrong, you can update it yourself in the indovip account settings. If you cannot, email us and we will fix it.
Right to delete: You may ask us to close your indovip account and erase your data. We will keep only what local law requires (e.g., transaction records for tax purposes) for up to seven years.
Right to object: You may ask us to stop using your data for marketing emails. You can unsubscribe from any email we send you by clicking the link at the bottom of the message.

Cookies and Tracking on indovip

We use cookies to remember your login and your betting preferences. A cookie is a small file your browser stores on your device. When you return to indovip, we read that file so we do not have to ask you to log in again.

We also use analytics cookies to track which pages you visit and how long you stay on indovip. This helps us understand which sections of our platform are most useful. You can disable cookies in your browser settings, but some features of indovip may not work properly if you do.

How to Contact Us About Privacy

If you have a question about this policy or want to exercise one of your rights, email our support team. Include "Privacy Request" in the subject line and describe what you need. We aim to reply within 14 days during normal business hours (Jakarta time, Monday–Friday).

We at indovip take your privacy seriously. This policy may change if local law changes or if we update our systems. We will notify you of any material change by email or by posting a notice on indovip at least 30 days before the new version takes effect. Your continued use of indovip after that date means you accept the new policy.

Our services are available only where local law permits. If you are in a jurisdiction where online gaming is prohibited, you may not create an account on indovip or use our platform. Users are responsible for verifying that their access and use comply with their own jurisdiction's law.